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Pegasystems Certified Pega Business Architect 24 Sample Questions (Q84-Q89):

NEW QUESTION # 84
Identify the use case that requires creating a new Persona.
Response:

A. A new Case Type is created in an application.
B. The existing Channel interfaces are too limited for the completion of work to occur.
C. An additional combination of Channel interface, work routing, and permissions is necessary.
D. An additional user needs to interact with an application.

Answer: C

NEW QUESTION # 85
Consider this business use caseiTo place an online order, a customer provides their personal details such as full name and address. The customer can search for,and select items to order. After the order is placed, it is processed by the Accounts Payable department. The order is then sent to the Fulfillment center where the order items are packaged and shipped to the customer. The customer may cancel the order at any time.
Now consider this case life cycle design:

Response:

A. not valid because the Cancellation stage should be part of the primary flow.
B. valid because the names used to describe the stages do not use a verb+noun naming convention
C. not valid because there are not at least 5 primary stages.
D. valid because they represent a transfer of the case from one part of the organization to another.

Answer: D

NEW QUESTION # 86
For a car insurance quote case type, you must create a view for the customers to enter their information, to process the request. What are two primary decisions to make before you add fields to the view?
Response:

A. Is field entry required?
B. Do the fields require a data source?
C. How do users enter values into the field?
D. Are processing actions applied to the field?

Answer: A,C

NEW QUESTION # 87
In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage.
Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?

A. Configure the Customer Survey Stage with a custom condition to start when the customer indicates interest in filling out a survey.
B. Configure the Customer Survey Stage to never skip.
C. Configure the Processes in the Customer Survey Stage to start if the customer indicates interest in filling out a survey.
D. Configure the Customer Survey Stage with a custom condition to skip when the customer does not indicate interest in filling out a survey.

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests stage configuration for conditional skipping.
* A: Incorrect. "Never skip" prevents automatic resolution when the customer declines. Extract: Pega Academy, Case Management - Stages: "Stages can be configured to skip based on conditions."
* B: Incorrect. Process-level conditions don't control stage entry; stage conditions do. Extract: Pega Academy, Process Design: "Processes execute within stages, but stage entry is controlled by stage conditions."
* C: Correct. A skip condition on the Customer Survey Stage (e.g., survey interest = false) resolves the case. Extract: Pega Academy, Case Management - Stages: "A stage can be configured to skip with a custom condition, resolving the case if the condition is met." Pega Academy, Business Architect '23 Mission; CPBA Study Guide 8.8, Case Lifecycle; Pega Help, Configuring Stages.

NEW QUESTION # 88
What are two key features and functionalities of Pega GenAI Blueprint? (Choose Two)

A. Blueprint encourages collaboration to facilitate rapid application development.
B. Blueprint enables users to generate customer sample data.
C. Blueprint works only in English.
D. Blueprint uses pre-built application templates and Case Types.

Answer: A,D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests Pega GenAI Blueprint features.
* A: Incorrect. Sample data generation is not a core feature. Extract: Pega Academy, Pega GenAI Blueprint: "Blueprint focuses on design, not data generation."
* B: Correct. Collaboration is key for rapid development. Extract: Pega Academy, Pega GenAI Blueprint:
"Blueprint fosters collaboration for faster app design."
* C: Correct. Templates and Case Types are used. Extract: Pega Academy, Pega GenAI Blueprint:
"Blueprint leverages pre-built templates and Case Types."
Pega Academy, Business Architect '23 Mission; CPBA Study Guide 8.8, GenAI Blueprint; Pega Help, Pega GenAI Blueprint.

NEW QUESTION # 89
......

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